Return_ refund_ policy
RETURNS & REFUNDS
Our return policy is effective for [NUMBER OF DAYS] since receiving your
product. To be eligible for a return, your item must be unused, in the same condition
that you received it, and it must also be in the original packaging. For refunds (if
applicable), please send an email to [ info@novnine.org] with your
full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after [NUMBER OF DAYS] will
be politely declined. We hope you understand. If [NUMBER OF DAYS] have gone
by since your order has been delivered, unfortunately we can’t offer you an exchange or
a refund.
Once your return is received and inspected, we will send you an email to notify you that
we have received your returned item. We will also notify you of the approval or rejection
of your refund. If you are approved, your refund will be processed right away and a
credit will automatically be applied to your credit card (or original method of payment)
within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that
photo may slightly different from actual item in terms of color due to the lighting during
photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is
the case, we are happy to assist you in any way we can. If the problem occurred as a
result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are
the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
Our return policy is effective for [NUMBER OF DAYS] since receiving your
product. To be eligible for a return, your item must be unused, in the same condition
that you received it, and it must also be in the original packaging. For refunds (if
applicable), please send an email to [ info@novnine.org] with your
full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after [NUMBER OF DAYS] will
be politely declined. We hope you understand. If [NUMBER OF DAYS] have gone
by since your order has been delivered, unfortunately we can’t offer you an exchange or
a refund.
Once your return is received and inspected, we will send you an email to notify you that
we have received your returned item. We will also notify you of the approval or rejection
of your refund. If you are approved, your refund will be processed right away and a
credit will automatically be applied to your credit card (or original method of payment)
within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that
photo may slightly different from actual item in terms of color due to the lighting during
photo shooting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is
the case, we are happy to assist you in any way we can. If the problem occurred as a
result of an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
● Faulty Product: If the product has a manufacturing defect.
● Wrong Item Sent: If we send you the wrong product, color or size.
Your Responsibility
Oops! Somewhere along the way you might have made a mistake. If any of these are
the case, it’s up to you to sort things out and unfortunately we cannot refund your item.
